CHIEF LEARNING OFFICER | CEO 2008 – Present Emprove Performance Group, LLC
Manage and direct outsourced corporate learning and development company strategy and product solutions in support of a diverse range of performance improvement solutions across multiple industries and verticals. Partner and counsel clients to assess needs, align interventions with objectives, develop strategy in support of organizational goals and establish program delivery parameters for senior client executives (Chief Learning Officers, Training Directors and HR Directors). Lead the sales process offering holistic solutions in corporate training, career development and learning technologies (LMS/LCMS/Virtual Classroom). Oversee risk management and legal activities: client contracts, partnership agreements, leases and other legal documents. Manage and oversee all sales, operational, financial and business planning activities.
FVP | CHIEF LEARNING OFFICER 2007 – 2008 Indymac Resources
Responsible for leading the training, communications, talent and organizational development functions consistently with corporate strategy, regulatory compliance and changing industry requirements for 10,000 employees nationwide. Created learning and talent vision, brand and key execution strategies. Redesigned entire learning, talent and organizational development platform to streamline process and create efficiencies in delivery, evaluation, cost control and ROI. Fiduciary management, discretion and accountability for enterprise platforms across Consumer Sales, Business Sales, Originations, Consumer Cross-Sell, Customer Service and Telesales platforms.
SVP | CHIEF LEARNING OFFICER 2002 – 2007 American Home Investment Corp.
Established and directed strategic national training and organizational development initiatives for top ten financial services institution. Oversaw curriculum development, design, delivery, implementation and execution of instructor-led, virtual classroom and e-learning curricula for Retail, Wholesale, Telesales, Servicing, Administration and Operations employees. Full budgetary discretion for global enterprise training and talent management platform supporting 10,500 employees nationwide.
AVP | NATIONAL SALES TRAINING 2000 – 2002 Citigroup
Responsible for research, development, design and delivery execution and evaluation of technical and soft skills training initiatives for Retail, Wholesale and Correspondent Sales and Customer Service platforms. Developed quality assurance and coaching programs to measure and improve internal and external customer experience metrics. Developed and delivered comprehensive customer service training curriculum for Retail, Wholesale and Telesales employees across Consumer Lending, Investment Banking and Retail Banking delivery channels.
Copyright © 2015 | Dieter Hertling | All rights reserved.
- B. Schell
Selected achievements, education, affiliations and certifications can be viewed on Dieter's Resume.